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Job Vacancy - Italian speaking customer service person - Barnsley UK
Job Title: Italian speaking customer service person

Ref No: VAC-15143

Industry: Commercial

Location: Barnsley

Type: Permanent

Salary: £21,000 -

Qualifications: Degree


Skills:
Planning, Customer Service, Data Entry, Filing/Faxing/Photocopying, Microsoft Office, Italian, Administration, Sales Administration, Report Writing

Job Description:
The company is a fast paced, forward thinking company who look for dynamic individuals who are driven and ambitious, they have an excellent working environment and offer good benefits.

The role is office based working in a small team of other international customer service administrators, you will be dealing with major accounts based in the Italian market, acknowledging their orders and entering on the system, dealing with logistics and monitoring status of their orders, dealing with credit notes and returns and any price queries, dealing with the external sales representatives and assisting them where necessary. You will be communicating by phone and email therefore excellent communication skills are essential both in English & Italian!

KNOWLEDGE, SKILLS & EXPERIENCE

Essential - EXPERIENCE OF WORKING IN A CUSTOMER SERVICE OFFICE BASED ROLE WITHIN THE UK

" A thorough grasp of what constitutes good customer service
" Excellent communication skills: listening, written, verbal & non-verbal.
" Fluent in Italian to mother tongue
" Able to display tact, empathy & sincerity
" ICT skills - knowledge of Microsoft Office and Client Management Systems
" Effective organisational and time management skills
" Confidence and capacity to work independently and on own initiative
" Problem solving skills, fast thinking and decisive nature.
" Good planning and organisation skills are essential

Desirable
" Knowledge of the market - (training requirement)
" Ability to absorb technical knowledge
" Ability to understand pricing complexities.
" Experience of working under pressure and a calm demeanour
" Prior customer service experience ideally within an international trade environment.
" An appreciation of business administration and information systems along with the willingness and capability to assist with the ongoing development of these.
" Other European language would be desirable





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