Job Vacancy - Customer Co-ordinator Chesterfield - Sheffield UK
Job Title: Customer Co-ordinator Chesterfield

Ref No: VAC-15144

Industry: Commercial

Location: Sheffield

Type: Permanent

Salary: £18,000 -

Qualifications: GCSE or Equivalent Qualification

Customer Service, Data Entry, Microsoft Office, Sales Administration, scheduling, Telephone Support , Word, work planning

Job Description:
Growing business looking for an additional staff member, you need to be bubbly, confident and a positive pro-active person. Its a 37.5 hr week with the occasional Sat morning (1 in 4) normally but you can swop + 2 days will be a later start, later finish! Excellent conditions and great team dynamics.


Delivering excellent customer service, adhering to customer service standards and complaint handling processes and build effective relationships across a diverse customer base.


" Responsible for handling all customer calls and queries, directing to the correct department where appropriate
" Responsible for collection of payments for the companies' services carried out in the customer's property
" Responsible for administrating quotes and finance applications
" Following up on sales visits with customers to determine outcome
" Be point of contact for key business partners to deal with customer queries
" Take responsibility for investigating and resolving customer queries to ensure customer satisfaction in line with KPI's
" Provide written and verbal responses to customer queries
" Carry out customer satisfaction calls
" Administrate audit outcomes
" Adherence to complaints and cheque requisition process, ensuring customer issues are handled in line with company procedures
" Maintain effective communication processes to liaise with all areas of the business
" Contribute to changing processes
" Support a culture which promotes us as a socially responsible employer, which recognises the absolute importance of health and safety and environmentally responsible behaviour.
" Any other additional duties that may be deemed necessary to fulfil your duties

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