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Job Vacancy - Customer Co-ordinator Chesterfield - Sheffield UK
Job Title: Customer Co-ordinator Chesterfield

Ref No: VAC-15144

Industry: Commercial

Location: Sheffield

Type: Permanent

Salary: £18,000 -

Qualifications: GCSE or Equivalent Qualification


Skills:
Customer Service, Data Entry, Microsoft Office, Sales Administration, scheduling, Telephone Support , Word, work planning

Job Description:
Growing business looking for an additional staff member, you need to be bubbly, confident and a positive pro-active person. Its a 37.5 hr week with the occasional Sat morning (1 in 4) normally but you can swop + 2 days will be a later start, later finish! Excellent conditions and great team dynamics.

OVERALL PURPOSE OF THE JOB

Delivering excellent customer service, adhering to customer service standards and complaint handling processes and build effective relationships across a diverse customer base.


KEY RESPONSIBILITIES

" Responsible for handling all customer calls and queries, directing to the correct department where appropriate
" Responsible for collection of payments for the companies' services carried out in the customer's property
" Responsible for administrating quotes and finance applications
" Following up on sales visits with customers to determine outcome
" Be point of contact for key business partners to deal with customer queries
" Take responsibility for investigating and resolving customer queries to ensure customer satisfaction in line with KPI's
" Provide written and verbal responses to customer queries
" Carry out customer satisfaction calls
" Administrate audit outcomes
" Adherence to complaints and cheque requisition process, ensuring customer issues are handled in line with company procedures
" Maintain effective communication processes to liaise with all areas of the business
" Contribute to changing processes
" Support a culture which promotes us as a socially responsible employer, which recognises the absolute importance of health and safety and environmentally responsible behaviour.
" Any other additional duties that may be deemed necessary to fulfil your duties







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