Job Vacancy - Charity Shop Manager - Crystal Peaks - Sheffield UK
Job Title: Charity Shop Manager - Crystal Peaks

Ref No: VAC-15203

Industry: RETAIL

Location: Sheffield

Type: Permanent

Salary: £20,000 - full time

Qualifications: GCSE or Equivalent Qualification

Customer Services, display, goods in/out, recruitment, retail manager, staff management, stock control

Job Description:
Retail Store Manager for prestigious charity shop based in Crystal Peaks, Sheffield, full time, salary circa £20,000 p.a. for a 37.5 hour week across 7 days (Monday to Sunday)

MUST BE EXPERIENCED, be professional, driven and very motivated with full clean driving license!

Overall Purpose of the Role
To develop and manage the charity shop and ensure the effective management of a Deputy Shop Manager and a team of volunteers. To achieve budgeted sales by using available sales information, adopting excellent merchandising standards and achieving high standards of shop floor presentation.
To meet agreed performance targets outlined in your annual objectives. To act as an ambassador and forge positive relationships within the wider community. To ensure the team deliver excellent customer service and comply with all retail policies and procedures. To ensure all appropriate standards of security and health and safety are met and delivered.

Key Responsibilities

1. Income & Budgets
1.1 Deliver shop profit and sales targets on a weekly, monthly and annual basis.
1.2 In liaison with the Area Shop Manager and Head of Retail, plan, record, monitor and control the shops income and expenditure budgets. Take a leading role in the preparation of initial budget proposals, and in identifying areas of opportunity for sales and donation growth, and control costs.
1.3 Achieve and wherever possible exceed budget figures, and proactively address any shortfall in sales with support from the Area Shop Manager.
1.4 Develop and implement effective stock processing systems, ensuring ideal stock levels on the sales floor.
1.5 Attract high quality donations and merchandise the range creatively.
1.6 Achieve the targeted Gift Aid conversion rates and manage the Gift Aid process effectively and efficiently
1.7 Adhere and monitor the use of the pricing structure to ensure price levels for the shop maximise profit (e.g. to include seasonal changes, external events etc.).
1.8 Implement the retail annual promotions calendar, to maximise shop profit.
1.9 Research and monitor competitor activities and industry trends, to develop and implement innovative sales, merchandising and donation strategies.
1.10 Use management information and reports to ensure the sales floor is laid out to: - Maximise stock and sales opportunities.
- Ensure that promotions are effective.
- Ensure that staff levels are in line with sales patterns.
1.11 Maximise the value of donated stock by identifying and forwarding to the E-Trading department, items which would receive a higher price if sold via online outlets.
1.12 To manage the shop Facebook page with efficiency

2. Customer Service/ Public Relations
2.1 Proactively drive excellent customer service across the shop.
2.2 Proactively promote any campaigns and core messages as directed
2.3 Act as an Ambassador in the local community, ensuring that all customers are valued by staff and volunteers, develop links with local businesses
2.4 Enhance the companies image through a professional retail service, ensuring that all queries about our services are answered promptly and information held in the shop is up to date.
2.5 Ensure staff and volunteers are fully briefed at all times
2.6 Maintain good relations with the public, trade councils, landlord and neighbouring retailers.

3. Merchandising and Premises
3.1 Establish and maintain high standards of merchandising throughout the shop creating innovative displays and maximising use of window and internal display opportunities.
3.2 Ensure the shop is laid out in accordance with agreed plans and guidelines.
3.3 Develop and maintain excellent use of Point of Sale (POS) communications

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